.**Introduction****Your Role and Responsibilities****Required Technical and Professional Expertise**:- Experience working as Business Analyst in IT projects, gathering information, documenting and communicating business requirements.- Ability to keep track of multiple deliverables and milestones closely.- Experience with Excel and Microsoft Office suite (Word and Powerpoint)- Knowledge in ITIL framework and Service Managememt.- Analytic and creative, able to explain issues and solutions to technical and non-technical staff.- Excellent communication and negotiation skills to lead calls and coordinate teams world-wide, able to maintain a fluent conversation in English language.- Ability to absorb knowledge quickly to become familiar with the current support processes.- Ability to recommend solution alternatives, enhance procedures and processes, methodical, plan the work, attention to detail, meet deadlines, self-directed and team work coordination with others to carry out assigned duties.**Preferred Technical and Professional Expertise**:- Project Management experience.- Experience leading teams of 10 or more people.- Experience performing as Level 2 Support, end-user experience.- Experience writing User Stories and Epics in an Agile working environment.- Web development experience.- Experience in projects involving ISO or similar quality standards.- Experience in Access Management and authentication methods, e.G. Password-based authentication, Multi-factor authentication, Token-based authentication, etc.**About Business Unit**About Business Unit:Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.It's time to define your career.**About IBM**Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.**Location Statement**IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer