.DescriptionAre You Ready to Make It Happen at Mondelez International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will manage the customer collaboration agenda for your market or set of customers. You improve value and service to customers and increase supply chain efficiency while offering accountability and transparency into customer performance via a single point of contact.How you will contributeYou will :Drive effective cross-functional communication among stakeholders: sales, logistics operations, demand planning, product supply, and external partnersAchieve KPIs targets including customer service, invoice accuracy, overdues, and deductions through effective implementation of processesCreate a winning team that secures current and future plans by developing, coaching, delegating, and leading a team that can drive the business agenda while giving them the opportunity to grow in the organizationFocus on account or channel-specific initiatives in efficient replenishment and availability while driving the implementation of joint value creation initiatives identified through customer collaborationDeliver enhanced service by driving the implementation of customer supply chain improvement initiatives and building deep relationships with the customerWhat you will bringA desire to drive your future and accelerate your career and the following experience and knowledge:Experience in CS&L function, ideally with knowledge of customer supply chain managementCross-functional experience (sales, CS&L controlling, demand planning, and logistics and warehousing knowledge)SAP, information systems, process design, standard operating proceduresExperience leading and developing a teamAble to analyze data and derive insights into action with a focus on delivering to timelines and KPIsGreat interpersonal, teamwork, and communication skillsAble to influence, negotiate, and apply commercial acumenMás acerca del rolEl Jr. Manager de Customer Service se encuentra en el backoff del soporte de la operacion de Supply Chain. Atiende rechazos e incidencias logísticas, temas de almacen, transporte, order management. Es el link operativo de la facturacion de los canales de venta. Es un área para apoyar los proyectos de eficiencia logistica.Requisitos :Carreras universitarias en Ingenieria industrial, Ingeniería en sistemas, logística, administrador de empresa o afin.Tener conocimiento en almacen y transporte.Buenas habilidades y entendimiento en el manejo y colaboración con clientes - Manejo de stakeholdersExperiencia deseable en order management.Experiencia en el analisis de datos.Experiencia previa en Gestion de backoffice operativo.SAP y base de datosIngles: IntermedioNo Relocation support availableBusiness Unit SummaryMondelez México has been in the country since 1927 and currently employs 6,000 wonderful people. Our diverse portfolio includes iconic and mouth-watering global brands