Jr Marketing Ops Specialist, Amazonmusic/Ccmp/Ammo

1+ year(s) experience implementing and configuring digital marketing campaigns- Solid understanding of and detailed experience with digital marketing- Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users- Proven ability to build effective partnerships with business owners and technical partnersKey job responsibilities- Manage and work the ticket queue by promptly triaging cases, answering end-user questions, fulfilling requests, and resolving system incidents in a timely and customer centric manner.- Support and maintain automated digital marketing solutions using Amazons Marketing tools.- Assist in monitoring data quality and integrity.
Execute data migration/cleansing projects.- Take initiative to improve support processes, decreasing delivery time, and improving customer satisfaction.
Look for ways to automate manual processes and increase self-service capabilities.- Collaborate with internal teams effectively, seek to understand user experience and stakeholder perspective on operational processes, and deliver clear solutions to stakeholders.Mexico City, DIF, MEX- Experience working with large-scale, complex datasets- Campaign management experience using cloud technology (e.G.
Salesforce Marketing Cloud, Marketo, Eloqua, Pardot) or on-premise technology (e.G., IBM, Teradata, Adobe).- Experience managing and triaging user submitted issues via ticketing system(s)- Experience with HTML, CSS, JavaScript- Basic Excel skills