Eaton's ES AMER PCS division is currently seeking a Jr. Part Solutions Manager.
**What you'll do**:
Job Summary
Strategy development, execution, and management of assigned territory to achieve Vehicle Group North America Aftermarket business objectives. More specifically, the Parts Solutions Manager's (PSM) role is structured within the Aftermarket organization to grow Aftermarket commercial truck part sales; responsible for establishing and maintaining excellent relationships with key customers in the assigned territory including fleets, independent distributors, rebuilders, dealers, body builders, mobile hydraulic OEM'S and independent service garages
Job Responsibilities
A. Develop and implement business plans to support territory, region, and division objectives.
B. Establish the following internal reports on customer activities:
1. Reports for the following sales activities wins & losses, target product metrics, sales probabilities, barriers to sales efforts, accounts at risk, etc.
2. Utilize customer contact report (CCRs) to communicate the following: desired product enhancements, current product performance issues, competitive activity, market trends, etc.
C. Assess customer requirements and identify unique needs at targeted accounts.
D. Develop, implement, manage territory product support strategies for new and existing aftermarket products. Maintain customer and expanded channel customer (such as IAM) relationships and ensure our customers will want to do more business with Eaton Vehicle Group.
E. Collaborate across all business organizations including technical services, call center, material planning, pricing, finance, and others to facilitate customer issue resolution.
F. Evaluate and recommend incentive requirements, utilizing market intelligence, and administer incentive processes to ensure that we provide the best value to our customers
G. Manage the market introduction of new products to ensure products are adopted quickly to achieve sales objectives.
H. Gather business intelligence from customers and provide voice of the customer (VOC) back to the organization.
I. Conduct Customer Relationship Reviews (CRRs) to facilitate continuous improvement of Aftermarket products and support the Eaton Business System (EBS) process.
J. Provide product, service, and warranty training to customers.
K. Promote Eaton content in the Independent Aftermarket (IAM), OEM Dealer Channel, regional fleets, and Industry events.
LI-DS2
**Qualifications**:
- Education level required
- Bachelor's Degree in Mechanical, Industrial Engineering, Electrical from an accredited institution required.
- Master Degree in Business Administration or related field from an accredited institution preferred.
- Years and area of experience required
- Minimum of 5 years' experience working for a commercial manufacturing or truck distribution company or educational training specific related to automotive or truck commercial vehicle aftermarket industry
Technical knowledge
- Specialized knowledge of business aspects of the trucking industry
- Experience negotiating, delivering training, and developing business plans
**Skills**:
Soft skills
- Must work effectively while traveling up to 75% of the time
- Working extended hours will be required as needed basis to include weekends for customer functions
- Communication skills - verbal, written, interpersonal and presentation skills
- Computer skills - Word, Excel, PowerPoint, Outlook
- Ability to influence others both internally and externally
- Relevant market information and business acumen
- Time management skills; must respond with sense of urgency to customer requirements
- Aptitude to develop working knowledge of assigned product portfolio - Clutch, Transmission, Mobile Power as part of a major commercial vehicle "system."
- Ability to manage customers in multiple channel segments (dealer, fleet, transmission rebuilders, and warehouse distributors) in each territory
- Ability to lift up-to 75 pounds, and maneuver around a class 6,7, or 8 truck
- Ability to work remotely; must be self-motivated and goal oriented
- Ability to work on a remote team
- Consistently acts in an ethical, open, honest, trustworthy, and truthful manner
We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
