Jr. Service Desk Analyst

**Requirements**:

- Advanced English C1
- Bachelor's degree
- Good verbal and written communication skills
- Ability to collaborate and work in a team
- Basic understanding of ITIL
- Active listening skills

**Main activities based on**:

- Recording, classifying and prioritizing **tickets**:

- Providing initial support and troubleshooting based on Knowledge Base articles
- Taking a remote of an end users machine if required while troubleshooting
- Routing requests to the appropriate support groups third party suppliers when tickets are not resolved during initial support
- Monitoring the status and documenting the progress towards resolution of all open tickets
- Keeping affected users informed about the progress.
- Resolution confirmation and closure of tickets within the **SLA**:

- Attend trainings and complete certifications for set competencies

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $18,000.00 - $20,000.00 al mes

Horario:

- Lunes a viernes
- Turno de 10 horas

Tipos de compensaciones:

- Bono trimestral

Pregunta(s) de postulación:

- ¿Tienes experiência con tickets y metodología ITIL?

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial