**WORK FROM HOME TIJUANA, B.C.**Jr. Telecom Analyst needs to primarily audit and analyze telecommunication reports, which includes but is not limited to call recordings, call accounting, hardware inventory, software licensing.**Responsibilities**:- Programs, analyzes and resolves problems related to telecommunications systems' software and hardware.- Perform call recording audits to ensure all calls are being successfully recorded- Participating in interactions with internal business departments to define requirements, discuss project progress, and resolve issues as they arise.- Providing second-level technical and non-technical support as needed, including client/vendor relations and technical problem solving and providing training to staff for new systems.- Researching new technologies to fully understand implementation requirements and implications for integration with other systems.- Producing required documentation such as client communication, proposals and user instructions. Troubleshooting and debugging increasingly complex network problems, making recommendations for improved operational efficiency, repair, replacement or upgrades.- Maintaining existing and deploy new Cisco VOIP systems of various models.- Support, maintenance, upgrades Cisco based call center system.- Working under mínimal supervision with moderate latitude for use of initiative and independent judgment.- Documents telecom problems and resolution for future reference.- Monitors system performance and implements performance tuning.- Participate in a 24 X 7 on call rotation as assigned by the Lead Telecom Engineer.**Requirements**:- Fluent in English- Bachelor's degree in Computer Science or another related field.- Broad understanding and experience of VoIP, SIP, telecommunications, and telephony related products.- Must enjoy working in a fast-paced teamwork environment and dealing with a variety of people**Desired**:- Experience with Call recording solutions- Understanding of SQL, MySQL, and relational databases**Job Type**:Full-time**Salary**: $4,000.00 per week**Language**:- English (required)Tipo de puesto: Tiempo completoSalario: $4,000.00 a la semanaHorario:- Turno de 10 horasPrestaciones:- Trabajar desde casaTipos de compensaciones:- Bono de asistencia- Bono de permanencia- Bono de productividad- Bono de puntualidad- Bono mensualPregunta(s) de postulación:- Vives en Tijuana, B.C.Idioma:- Ingles (Deseable)