.Our storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale.
Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.It's why we're so driven to connect passion with purpose.
Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.To learn more about us, visit stradaglobal.ComAssociate Account Manager (Workday Professional Services)Overview: The Associate Account Manager is responsible for overseeing the ongoing Workday application management support services for our customers.
They manage the client partnership and communicate the priority of work based on client business objectives internally and interface directly with Strada's delivery team (onshore and offshore).The Associate Account Manager serves as a conduit for issues within the Workday application and consults on new enhancements and functionality to meet customer business needs.
This consists of acting as the primary contact for clients, providing direct customer service.Key Responsibilities:Act as the primary client contact in the delivery of AMS Services to transactional clients.
Effectively manage adjusting priorities and deliverables for a portfolio of 5-12 clients.Provide all account management support and contract oversight including new client onboarding, status and service usage reporting, and invoicing review.Execute tasks with minimal supervision to ensure quality delivery and client satisfaction.Manage customer accounts to ensure on-time, quality, and successful delivery of service including oversight of all work requests.Identify additional opportunities for enhanced services for our customers.Liaise between business, technical, and sales stakeholders and contacts.Knowledge and Skills Proficiencies:Self-starter; takes initiative to build skills in other areas by leveraging available resources.Excellent communication skills in English, both verbal and written, including clear articulation of complex messages and requirements.Ability to be effectively and actively engaged on multiple, concurrent accounts.Ability to prioritize and organize work to ensure overall timeliness and quality standards in a fast-paced environment and adapt to frequent change.Exhibits problem-solving skills, including troubleshooting issues and escalating as appropriate