What is in it for you?Employee friendly policiesHealth care and insurance for you and your dependantsHealthy work-life balanceA great working environmentFlexible benefits packages to suit your needs and lifestyleWe will count on you for the following responsibilities:Provide continuous and consistent management reporting on the status of issues, actions, and resolutionsManage severity 1 incident calls and report to appropriate management and teamsProvide technical support for all systems and applications hosted in the Global Data Centers, ensuring all systems are managed and that all support services are meeting defined business service levels for Network, Server and Cyber SecurityMaintain patching compliance to avoid risks of system outages or compromised dataCommunicate ideas and information effectively via oral and written communication to globally diverse audiencesAssist with operational and infrastructure related projects for related to server, network and cyber initiativesMonitor assigned incident queues and change queues in ITSM systemMonitor ticketing queues for regular turnover updates on a daily basisReview incidents, changes and requests for updating and escalationAdapt and adjust to changing priorities both independently and in a teamMonitor strict compliance in accordance with MMC Technical standards, policies and proceduresProvide escalation of severity 1 issues to management timely and appropriatelyYou need to have:Associates's degree in computer or network science or related field from an accredited college/university or equivalent combination of education, training, and experience2-5+ years hands-on experience in a technical infrastructure operations/data center environmentServer OS support – Windows, Linux, Container SupportApplication and Load-balancer supportFirewall rule support, troubleshooting, adds, and removals (PaloAlto Support a +)Knowledge of ticketing systems and monitoring applicationsKnowledge of backup technologiesExperience with Change Control Ticketing (ServiceNow experience a +)Experience with Incident Reporting and Ticketing (ServiceNow experience a +)What makes you stand out?Understanding varied and diverse platforms and technologies Server, Network, and Cyber SecurityRemote access experience working in a fast-paced data center environmentAbility to understand server application down impact and manage all issues to resolutionAbility to understand Network down impact and manage all issues to resolutionAbility to understand Cyber Operations impact and manage all issues to resolutionUnderstand and follow established processes and proceduresAbility to manage/run conference calls on technical severity issues with varying levels of personnelUnderstanding of incident management and escalation processStrong process and service delivery principlesSkills that will make you stand out:Strong process development and service delivery principlesTechnical and hands-on experience supporting multi-platform server and application environmentsPossess exceptional communication skills both verbal and writtenDemonstrated ability to work in a large global company and or complex IT environment preferred#J-18808-Ljbffr