Junior Helpdesk Technical Support Engineer

**REQUIREMENTS**
- University graduate (Computer Science, Information Technology, or related field).
- Proven experience in technical support, preferably in an online support environment.
- Demonstrated understanding of various personal computing, server, and networking equipment and software.
- WITS and WITSML protocol knowledge.
- Full understanding of Microsoft Windows Servers architecture and server layouts, including Active Directory and Group Policies.
- Linux operating system knowledge
- Experience in configuring and managing Microsoft Windows client operating systems.
- Strong problem-solving attitude on different hardware and software architectures.
- Demonstrated ability to draft and implement manuals and procedures.
- Strong oral and written English essential. Spanish, French an advantage.
- Team player with ability to work within culturally diverse environments.
- Familiarity with remote desktop support tools.
- Customer-focused attitude with a commitment to delivering high-quality service.

Availability for international travel.

Responsibilities include, but not limited, to:

- To troubleshoot and resolve hardware and software issues related to Geolog products/services.
- To provide support on WITS and WITSML transmission protocols.
- To provide after-hours support on a rotational "on-call" basis and to work "off-hours" as needed.
- To recommend changes to improve systems and network configurations, and determine hardware or software requirements.
- To keep up to date on technology innovation and to make recommendations.
- To prepare documents procedures and implementations.
- To collaborate with cross-functional teams to identify and resolve complex technical issues.
- To document customer interactions, issues, and resolutions in our support ticketing system.

To assist in creating and updating knowledge base articles and FAQs for customer self-help.

Pay: $30,000.00 per month

**Language**:

- English (required)

Willingness to travel:

- 50% (required)

Work Location: On the road