SOFTRAX by TELUS Agriculture & Consumer Goods is a fast-paced, dynamic, software company disrupting the Revenue Management Software market. Our software enables companies across many verticals to automate complex, back-office processes related to the order-to-cash and order-to-revenue recognition processes. These include complex Milestone, Subscription and Transactional Billing, Contract Renewal Management and Revenue Recognition under the ASC 606 and IFRS 15 guidance.
TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.
Our team members include people like you - enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.
**Here's the impact you will make and what we will accomplish together**
TELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.
- The position of Junior IT Application System & Support Engineer, will require an ambitious, professional individual to support our customers.
**Here's How**
- Active Directory Administration including account management, maintenance, creation of group policy, and file permissions
- Provide support for client projects such as product installations, server upgrades, troubleshooting etc.
- Provide support for partner products, Decisions, Jreport.
- Azure setup, administration and troubleshooting
- GCP administration and troubleshooting
- Setup, configure, and administer, Windows Server 2016/2019
- Setup, configure, and administer, Windows SQL 2016/2019
- Create and verify backups of data and databases and do on demand restores
- Work with Cross-Functional Teams
- Create documentation for resolution to complex technical issues
- This role include semi-monthly weekend maintenance work.
**What you bring to this role**
**Required Skills**:
- Ability to learn and master employer-specific software
- Working knowledge of SQL Databases & basic network configuration
- Working Knowledge of IT Hardware and Software
- Ability to learn and master employer-specific software
- Strong complex problem solving and technical troubleshooting skills
- Superior communication and customer service skills
- Thorough knowledge of Microsoft Office and Windows 10/11
- Windows Server 2012/2016/2019
**Desirable Skills**
- Production SQL database administration experience
- Familiarity with Atlassian tools such as JIRA and Confluence
- Agile development work environment
- Atlassian administration
- SDLC tools such as source control maintenance
**Job Information**
**Location - Mexico (Remote)**
**Career Stream Level - P2**
**Join us**
Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.
Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion for enabling remarkable human outcomes?
Together, let's make the future friendly.
**Accessibility**
TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.