Junior It Systems Engineer

**Location**:Mexico City

Job Summary

As a Junior IT Systems Engineer based in our Mexico City office, you will report directly to Global IT Systems Manager and will share responsibility for the day-to-day running of the IT Systems Services and IT Systems Support functions with the other engineers, based in our Mexico City and other global offices.

There is a rota in place, which you would join after a familiarisation period, this will entail 1 week on helpdesk (and on-call) with 3 weeks working on projects, which provides for a varied and dynamic workload.

Skills and experience required:

- 1+ years of experience in a similar role (Desktop / Server support using Microsoft technologies)
- Exposure to with business continuity techniques
- Working knowledge of networking - TCPIP, VPN, firewalls, routing and switching
- Experience with Hyper-V and SQL advantageous
- Flexible problem solver, willing to take on any task and manage a wide range of ongoing projects assigned to you and your team
- Strong communication skills, both written and verbal
- Ability to work to agreed deadlines
- Fluency in English is essential as English is our working language. Other languages are highly desirable
- Must have the legal right to live and work in Mexico

Core responsibilities
- Responsible for maintaining and supporting our Global user base via a ticketing system
- Responsible for management of our Server estate (primarily Microsoft)
- Responsible for full lifecycle ownership of any given problem ticket/'s
- Responsible for build / break-fix of consumer devices and servers
- Liaison with IT suppliers
- Support and maintain Microsoft Exchange 2013/2016, Microsoft SQL, Hardware and Software Support, CISCO, HP, Dell