Junior It Systems Engineer

As a Junior IT Systems Engineer based in our Mexico City office, you will report directly to the Global IT Systems Manager and will share responsibility for the day-to-day running of the IT Systems Services and IT Systems Support functions with the other engineers, based in our Mexico City and other global offices.There is a rota in place, which you would join after a familiarisation period. This will entail 1 week on helpdesk (and on-call) with 3 weeks working on projects, which provides for a varied and dynamic workload.Skills and experience required:1+ years of experience in a similar role (Desktop / Server support using Microsoft technologies)Exposure to business continuity techniquesWorking knowledge of networking – TCPIP, VPN, firewalls, routing, and switchingExperience with Hyper-V and SQL advantageousFlexible problem solver, willing to take on any task and manage a wide range of ongoing projects assigned to you and your teamStrong communication skills, both written and verbalAbility to work to agreed deadlinesFluency in English is essential as English is our working language. Other languages are highly desirableMust have the legal right to live and work in MexicoCore responsibilitiesResponsible for maintaining and supporting our Global user base via a ticketing systemResponsible for the management of our Server estate (primarily Microsoft)Responsible for full lifecycle ownership of any given problem ticket(s)Responsible for build/break-fix of consumer devices and serversLiaison with IT suppliersSupport and maintain Microsoft Exchange 2013/2016, Microsoft SQL, Hardware and Software Support, CISCO, HP, Dell#J-18808-Ljbffr