**JUNIOR KEY ACCOUNT SPECIALIST**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Work together with Sales teams to develop, implement and manage the local key accounts strategy focusing on service level and overall customer satisfaction. Ensure full compliance to the agreed service level, having direct contact with the key accounts and ensuring full alignment within customer operations and contiuous improvement functions. Coordinate and manage the resolution of specific customer issues / requirements.
**This position reports to**:
Sales Support Manager - Customer support
**Your responsibilities**:
- Proactively identifies and selects together with Sales, the local key accounts having specific requirements in the area of Customer Operations.
- Meets the customers to better understand their expressed needs and expectations and to identify the most proper tools and advanced services to deliver to customers, in order to create the best customer journey and to consolidate the customer loyalty.
- Defines and proposes service level targets for the selected key accounts and ensures their achievement with a structured follow up process.
- Measures and analyzes periodically the selected KPIs, reports issues and expedites solutions to the resolution owners, working with Continuous Improvement team.
**Your background**:
- Bachelor Degree in Finance, Accounting, Business or similar.
- Manufacturing / Cost Accounting / Finance ERP (SAP) FICO Model, OFFICE, Advanced Excel
- Strong Leadership, Attention to detail, self-critic and excellent customer service attitude.
- Advanced English.
- 2+ years of experience.
**More about us**: