**About us**
At D&D Homes, we're redefining property management for the digital age.
Based in the heart of Mexico City, we specialize in managing vacation rentals across platforms like Airbnb.
We're a growing family business with a passion for hospitality, blending traditional values with modern technology to offer unforgettable guest experiences.
As we expand from four to over 15 properties, we're looking for enthusiastic team members who share our vision of exceptional service, innovation, and growth.
Join us as we shape the future of vacation rentals in Mexico!
**About the role**
Are you ready to be part of the next big thing in hospitality and vacation rentals?
As our **Junior Property Growth & Ops Manager - Vacation Rentals**, you'll play a key role in expanding our property portfolio and delivering 5-star guest experiences.
From onboarding new properties and managing dynamic pricing strategies to interacting with guests and solving real-time challenges, this is a hands-on, growth-driven role.
We're looking for someone who's eager to learn, adaptable, and excited about being part of a fast-paced startup with endless growth opportunities.
If you're passionate about hospitality and ready to make an impact, we want to meet you!
**Responsibilities**
- Marketing
- Create and post content on our social networks
- Promote listings on relevant online communities
- Sales:
- Perform market research activities
- Identify and contact property owners in search of property managers
- Identify and contact large property management companies, construction firms, and real estate agencies to build partnerships
- Create and deliver sales presentations
- Follow up with leads until contract signing
- New listing Launch
- Research and get quotes from suppliers
- Furnish and decorate new stays
- Make sure everything functions properly
- Schedule, stage, and supervise photoshoots
- Create new listings and launch new listings
- Online and printed guides, including domestic appliances "how to" guides
- Pricing strategy and revenue optimization
- Leverage dynamic pricing tool to create the perfect pricing strategy that yields the perfect combination of both high occupation and high revenue
- Guests Management
- Respond to booking inquiries and try to convert them into bookings
- Set expectations and provide useful information to guests prior to and at check-in, and during their stay and until after check-out
- Coordinate guests arrival with the security staff and ensure a great experience right from the start
- Provide relevant and unique recommendations when needed
- Come up with creative solutions when problems arise
- Write and respond to reviews
- Create and leverage Quick Replies and Automated Messages when possible
- Do everything in your power to provide 5-star experiences
- Ongoing listing improvements
- Improve listings' performance by testing different tactics with listings' photos, descriptions, titles, etc.
- Maintenance & Inspections
- Inventory management and restocking
- Monthly cleaning and maintenance inspections
- Coordinating maintenance staff to fix issues that arise
- Contractors & Suppliers Management
- Research, identify, and source new contractors and suppliers
- Onboard and shadow new suppliers
- Documentation and Automation
- Create and document processes needed to improve both the efficiency of the business and guest satisfaction
- Leverage available SAAS tools to automate what can be, without compromising guest satisfaction
- Reporting
- Ongoing costs tracking
- Monthly financial analysis
- Monthly owners' reports
**Competencies**
- Hard Skills:
- Bilingual English and Spanish
- Tech stack: Google Suite, Microsoft Office, Zapier, AirDNA, Pricelabs, Hospitality PMS (Hostaway, Guesty, Hospitable, etc.
), WhatsApp for Business, Notion.so, ChatGPT Prompting
- Data analysis
- Documenting, simplifying, and automating processes
- Outstanding hospitality / customer service skills
- Presentation skills
- Highly organized
- Sales skills
- Soft Skills:
- Reading, analyzing, interpreting short-term rental platforms T&C's
- Problem-solving
- Conflict resolution
- Initiative
- Receive feedback and change
- High sense of integrity
- Autonomous and resourceful
- Emotional intelligence
- Detail-oriented, persistent, don't take NO for an answer
**Experience Required**
- Minimum of 2 years of experience in client-facing roles (sales, service, etc.)
- Bonus points if you possess passion for travel and hospitality
**Special requirements**
- We're a fast growing startup.
You need to be comfortable navigating ambiguous situations in a fast-changing environment
- We move fast and so do our guests: you need to keep calm under stress
- Multi-tasking
- Must own a laptop
- Potentially monthly travel to Cuernavaca, Morelos (all expense paid)
- Availability: this isn't your typical 9 to 5 job.
There might be shorter and slower days and there might be longer and busier days.
You may need to wo