-Posting Dateb 8, --Job Number-- 02362--Job Category-- Rooms & Guest Services Operations--Location-- JW Marriott Cancun Resort & Spa,.
Kukulcan, Km1., Lote -A, Zona Hotelera, Cancun, Quintana Roo, Mexico--Brand-- Marriott Hotels Resorts--Schedulell-Time--Relocation--- N--Position Type-- Non-Management--Located Remotely--- NMarriott International portfolio of brands includes both JW Marriott and Marriott Hotels.-Marriott Hotels--, Marriott International--re happy, our guests will be happy.
It-s as simple as that.
Our hotels offer a work Importante empresa unlike any other, where you-ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
JW creates opportunitir Confidencial, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our.
That-s The JW Treatment.--Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of roor check-in.
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local áreas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reporr accuracy.
Complete designated cashier and closing reports in the computer system.
Cash guests' personal checks and traveler's checks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to managellow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge all guests according to company standards; anticipate and address guests
- service needs; assist individuals withdisabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones usingappropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with assurance expectations and standards.
Stand, sit, or war an nded period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._