Join the Revolution! The company is a platform that empowers post-acute caregivers to earn extra income and manage their schedules, while senior care communities decrease their operating costs by reducing high overtime wages and eliminating costly staffing agencies. The company will be the first labor marketplace in the United States that is exclusively focused on post-acute facilities. Using its technology, The company will match certified caregivers and nurses with senior care and medical facilities who need extra staff on a per shift basis.The company mission statement is as follows: The company Revolution will transform caregivers into superheroes, allowing care communities to call on them to save the day.RESPONSIBILITIES:- Provide excellent customer service to our Heroes by contacting our Support Center via phone line, chat, and/or any other contact method established.- Use resources to find information and solve problems that come up.- Manage time to give appropriate attention to all duties- Finds new ways to tackle problems and brings creative solutions- Answer questions and address any problems raised by our heroes.- Keep records of heroes' interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken.- Precise follow-up skills for inquiries needing additional details to take to completion.- Report any tools & access-related issues of the KARE App.**Requirements**:- 2+ years experience in Customer Support/Service, Hospitality, Healthcare, or Education.- Mastery of English proficiency (reading, writing, and speaking) is required- Ability to problem solve when not given much direction- Strong phone and verbal communication skills along with active listening- Customer focus and adaptability to different personality types- A patient and empathetic attitude- Ability to multi-task, set priorities and manage time effectivelyWORK SCHEDULE:- WORK SCHEDULE:Background Experience:- Teaching- English teacher a plus- Trainer- IT Support- Hospitality- Healthcare**Benefits**- Insurance of major medical expenses (Sum assured $20,000,000.00 MXN)- Life insurance (Death and MXN Disability)- Eight Days of vacation per year, plus three floating holidays in addition to the seven official Holidays in Mexico.- 30 days of Christmas bonus- Cell Phone and Transportation Reimbursement