Provide senior-level technical leadership and support to Argano's customers who are running Microsoft D365 Finance and Supply Chain Management or Microsoft Dynamics AX 2012.
The Senior Technical Consultant, Client Care is responsible for providing technical support and training to customers, debugging reported issues, providing technical best practices information to functional resources and support leads, performing performance optimization, managing customer's releases, code and environments, writing technical documentation and developing enhancements and integrations as per specifications in Functional Design Documentation (FDD).CRITICAL QUALIFICATIONS AND EXPERIENCE:Five (5) + years of experience working in Microsoft Dynamics 365 Finance and Supply Chain management and Microsoft Dynamics AX 2012, performing code modifications, debugging, performance optimization, integrations, technical support and best practicesProficiency in X++, C#, and related technologiesStrong knowledge of Lifecycles Services (LCS), Power Platform Admin Center (PPAC) and Azure DevOps (ADO)Strong knowledge of dual write and Dynamics 365 integration approachesMicrosoft Certification for Dynamics 365: Finance and Operations Apps Developer Associate (MB-500 and MB-300 exams)Bachelor's degree in information systems management, Computer Science, or related experienceProven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations (onsite or nearshore or offshore)Possess adequate knowledge of functional business processes to be able to appropriately estimate development effort and provide approach and best practice guidance to functional client care team members for development and design approaches.Strong analytical and problem-solving skills.Strong interpersonal and communication skillsHighly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completionEffective multitasker who can work on a variety of issues at the same timeDESIRABLE QUALIFICATIONS AND EXPERIENCE:Demonstrated ability to work in a constantly changing environment with limited directionAbility to 'get things done' across the breadth of own organizationFamiliar with Agile implementation methodologyExperience working with a multicultural and/or multilingual team across several time zonesStrong functional knowledge of Microsoft Dynamics 365 for Finance and Supply Chain Management, Microsoft Dynamics AX 2012 and related technologies including SQL server, Virtual machines, email and cloud applications, SharePoint, etc.Working knowledge of PowerBI and Azure is a plusKEY RESPONSIBILITIES:Troubleshoot and resolve technical support issues at the senior level within the given SLA's minimizing the business disruption.Work with support lead and functional consultant to ensure progression and resolution of open support tickets, escalating within Argano or with client as requiredEstimate and develop modifications from customer's enhancement requests, and coordinate with support lead and client through to deploymentPossess adequate knowledge of functional business processes to be able to provide best practice and design approach guidance to support leadMaintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client.Keep abreast of the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements.Maintain and improve Argano's client care team's knowledge baseAssist with implementation project work as requiredMentor junior team membersShould be open to work in different shifts (time zones) as needed.
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