Purpose & Overall Relevance for the Organization: To support the Key & Field Account business in order to achieve sales and market strategy objectives.
To ensure a reliable, adequate and competitive customer service level for all adidas and Reebok Accounts.
To support the Sales Director in order to achieve departmental goals.
Key Responsibilities: Creating and driving the customer service part of the local sales strategy with a view to achieving departmental and company goals, in alignment with the Sales Director.Participate in Wholesale meetings.
Provide clarity to the sales team on R&R and Processes (i.e., how to process a return or claim).Guaranteeing an updated, efficient, and optimal overall Wholesale Order Book and providing constant visibility to Sales management on order book situation, including the following:Representing the sales team in 100% meetings led by OF to review upcoming delays and communicating critical delays to the sales team.Providing Sales Order forecasting to Inbound for logistic warehouse planning.Ensuring a reliable and professional service level as well as functional leadership of the team and development of necessary key skills of the customer service team members.
Monitoring KPIs of the performance of the CS team.Shaping, continually optimizing, and documenting the Key & Field Account CS processes while taking the interests of the company and the customer into account.Approving returns or claims requests according to the authorization matrix, always ensuring the compliance of the process is respected in the market.Representing the interests of the sales department vis-à-vis responsible persons of other departments (local, region, or global) by working as a "customer service representative" in key projects for the company.Others: Working as a key user and/or tester in system- and process-based IT projects, as well as updating and adapting the test scenarios.Planning: Focus on 12M timeframe.Understand account category consumer.Lead account/category range architecture while providing feedback to Brand teams on assortment & activation requirements.Identify untapped business opportunities within scope.Support with STAP & AMP for category.Build pre-sale assortment & volumes based on BP analysis.Execute customer presales to achieve targets NS & %SM.Boards creation for pre-sale.Tracking: Prepare quarterly kick-off (e.g., delivery confirmation, conversion, monthly SO targets, market information BD).Define & execute action plans to manage drops/delays proactively with customers based on BP analysis.Execution: Ensure monthly OTB negotiation linked with OB confirmation & obtain OC's OTIF (15 days before RDD).Coordinate activation plan execution with buyer (aligned with RSM, EKAM, and Omnichannel).Define & execute action plans based on sell-out analysis (e.g., healthy conversion, markdowns, returns).Provide & support with operating rhythm for given scope.Analyze sell-out information to drive in-season reorders & ABO's.Market visit to understand POS execution, opportunities, and competitor situation (1x/week).Key Relationships: Lead partnership & relationship with buyers.Knowledge Skills and Abilities: Experienced in job and fully qualified/trained.Combined broad theoretical and practical knowledge including company policies and practices.Strong competence with various tools, procedures, etc.Requisite Education and Experience / Minimum Qualifications: AT ADIDAS WE HAVE A WINNING CULTURE.
BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH.
JUST LIKE ATHLETES, OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME.
WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need.OWNERSHIP: Pick up the ball.
Be proactive, take responsibility and follow-through.INNOVATION: Elevate to win.
Be curious, test and learn new and better ways of doing things.TEAMPLAY: Win together.
Work collaboratively and cultivate a shared mindset.INTEGRITY: Play by the rules.
Hold yourself and others accountable to our company's standards.RESPECT: Value all players.
Display empathy, be inclusive and show dignity to all.adidas celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace.
We do not tolerate harassment or discrimination toward any of our applicants or employees.
We are an Equal Opportunity Employer.
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