**About Us**We are Rapido Solutions Group, a company committed to connecting Mexico's best talent to hyper-growth businesses. Our objective is to radically change the Latin American work culture by creating opportunities for people from one of the best cities in Mexico, Guadalajara, to work at US logistics companies.At Rapido we strive for becoming the best place to work, and that's why we provide a young and vibrant work environment, we combine diversity, joy, and passion to create a dynamic community that allows our people to thrive alongside our clients in one of the most important industries of the USA.**What will you be doing?**- Ensuring the customer receives the same high level of service and experience that is expected within the rest of the company.- Serve as the primary escalation point for the customer when operational issues arise and the reps need assistance in how to resolve- Driving all corrective action measures and preparing Corrective Action Plans for customers- Supervising, coaching, and developing reps to ensure they are working at maximum efficiency and productivity and monitoring their KPI's on a daily and weekly basis- Reporting and closely monitoring all customer KPI's and keeping the customers and Rapido Leadership updated on performance**Why our employees choose us?**- _**Pay & Perks**:_ Competitive pay and law benefits from day 1 + above law benefits package: food vouchers, private medical insurance, savings fund.- _**Great Environment**:_ Great community spirit; Diversity, Equity, Inclusion and Belonging Program; Total Societal Impact Programs; continuous training andTeam Building.- _**Work-Life Balance**_: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor; Paid Time Off.- _**Plus**:_ amazing amenities like Ping-Pong table, videogames area, free lunch & beer on Fridays, weekly snacks, Sports teams, and more Monthly activities.**Follow Us**Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: A partir de $28,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Descuentos y precios preferenciales- Programa de referidos- Seguro de gastos médicos mayores- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaLugar de trabajo: Empleo presencial