**Requirements**:
Ensuring data completeness and accuracy and data provision based on queries
- Working closely with IT and business on development/change requests
- Conducting preliminary and independent analysis on IT issues
- Addressing /perform corrective actions to solve potential issues
- Reporting findings to second level support, following up till resolution, retrieving RCA from 2nd level support
- Tracking incidents not addressed to Central Support to ensure closure and identifying potential structural resolution required
- Ensuring EDI completeness; EDI timelines monitoring and corrective action definition if needed by customer contract or SCO organization
- Providing education and training to local end users in both IT and process aspects
- Preparing business process documentation such as desktop procedures, work instructions, user guides, etc.
- Collecting and summarizing business requirements
- Managing testing through setting up test environment, participating in UATs and Customer creation of scenarios and validating IT solution
- Interfacing with various operation functions to understand demands and changes
- Communicating with internal/external suppliers and customers to resolve issues
- Interacting with all functions to ensure external and internal customer satisfaction
- Participating in set up of company and client management systems
- Registering queries in Ticket Management System and following up
- Communicating status of performance result to the agreed parties, internal/external
- Communicating with Client/Supplier/Vendor when required to fulfil the tasks
- Reporting any deviations following the agreed process
- Take focal point role in case of projects
- Organise UAT with team participation
- Support internal/external parties/departments/institutions with relevant documentation for related audits and business control upon request
**Skills**:
- Accuracy and customer orientation.
- Excellent communication, negotiation, and problem-solving skills.
- Intermediate English
- Advanced Excel.
**Schedule**: Monday to Friday 8:30 am - 5:30 pm
**We offer**:
- Competitive salary
- Superior benefits
- Development opportunities
Tipo de puesto: Tiempo completo
Salario: $18,000.00 - $25,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Caja de ahorro
- Estacionamiento gratuito
- Seguro de gastos médicos mayores
- Seguro de la vista
- Vales de despensa
Lugar de trabajo: Empleo presencial