Job Description Summary
The Knowledge Management Solutions Lead (KMSL) is accountable for the successful implementation of KM solutions into the business. KMLS manages the assigned KM team to ensure high quality deliverables and exceed the expectations of our customers. They work closely with our stakeholders to understand the business needs as well as maintaining and developing the implemented KM solution. The KMLS is proactive, entrepreneurial and resilient—capable of thinking strategically while managing and motivating a teamJob Description Major Accountabilities KM strategy and solutions
Responsible for the implementation of defined KM solutions (e.g. project plan and KPIs, design, development, ongoing delivery, continuous improvement)Work closely with Head of KM and the KM strategy roles to define the value proposition of KM solutions and to identify business opportunities to add valueBecome the expert and SPOC for the KM solutions implementedDefine, lead and continuously improve key knowledge management activities as well as data-driven strategies to improve effectiveness of same, e.g.:Knowledge mapping and prioritization, capture and creation, access and flowContent lifecycle management and curationSolution measurement and maintenanceEstablish the right methodology to create, review and revise metadata and to support the development and maintenance of taxonomiesDeliver action-oriented, business-relevant insights in a clear and impactful manner: use data-driven storytelling, effective communication, data analysis and processingStakeholder management
Own and manage the relationship with customers while delivering a KM solution: establish the appropriate governance and become a trusted business partnerThink strategically about stakeholder management: identify, prioritize, understand and align stakeholders; pro-actively manage or pre-empt conflict; effectively influence toward positive outcomesUnderstand the business landscape and ensure all relevant change management and training activities are implemented to foster solution adoption and engagementTeam management
Manage a multicultural project delivery team potentially based in diverse locations (Europe and India)Accountable for quality and timeliness of team deliverablesHands-on as required by the situationMonitor and manage risks, and escalate issues appropriatelyResponsible for local (India) people management (incl. talent development, workload balance, prioritization, etc...)Ideal Background Education (minimum/desirable):
Bachelor's degree in Business, Communications, Information Science, Knowledge Management or related. Master's degree a plus.
Languages: Fluent English (both written and spoken)Fluency in additional languages a plusExperience: 12+ years of experience with business consulting, knowledge management, content strategy and management, or related in a corporate or enterprise environmentMust have people and team management experience, virtual and cross-culturalPMP or equivalent project management experience is a key requirementExperience working in multinational, multicultural environments requiredExperience working with and deriving insights from data a strong plusAbilities Strategic Problem Solving: ability to analyze business requirements and develop value propositions using existing methodologies, tools and technologyDexterity and Continuous Learning: ability to work confidently and independently in complex and ambiguous situations with minimal direction; and collaborate internally and externally with a strong customer-service ethicData and Analytics: proven experience to capture, analyze and report on data; develop and communicate insights in a relevant and effective manner, and follow through on actions to improve the quality and efficiency of KM service offeringsSkills Desired
Adaptive Strategy And Innovation, Clinical Research, Cross-Functional Teams, Drug Development, Financial Management, Interpersonal Communication Skills, Microsoft Project, Npd (New Product Development), Pmi (Project Management Institute), Pmp (Project Management Professional), Program Management, Project Delivery, Project Execution, Project Life Cycle, Project Management, Project Planning, R&D (Research And Development), Resource Allocation, Risk Management, Senior Management, Stakeholder Management, Time Management Skills
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