The Knowledge Management Strategist (KMS) is responsible contributing to the develop-ment of Knowledge Management (KM) strategies, assessing critical elements of new KM opportunities and influencing the volution of existing KM solutions. The KMS aligns priori-ties and outcomes with Senior Knowledge Management Strategists and drives assessment, design, development and implementation of solutions or solution components bringing strategic and holistic thinking to bear on value and impact both for the business (customer) and the knowledge management team.
About the RoleMajor Accountabilities Solution design and development Drive problem statement, use case and value proposition development;Define business requirements, impact assessment and facilitatedesign thinking sessionsSupport needs, requirements and impact assessmentsPropose innovative and effective strategies and solutions that create business value for the organization while enabling operational efficienciesMake the most of existing tools, capabilities, models and frameworks for alternative use cases and, where appropriate, support the assessment of new tools, technology, resources or vendorsSupport the holistic design and development of knowledge management solutions across people, process, content, culture and technologySupport KM solution setup or evolution activities, such as knowledge mapping, knowledge gap assessments, taxonomy design, impact assessments, etc.Implementation management Support solution, solution workstream or solution component implementation planning in collaboration with the wider KM team, aligning on priorities, dependencies / requirements, impacts, milestones and deadlinesManage (or collaborate with Senior KM Strategists or workstream leads to manage) the implementation of key solution components, technical configurations, new processes, etc. including pilots / tests and full rolloutsManage or co-manage vendors, IT teams or other support teams to drive solution implementationStakeholder and network management Develop and own relationships with key stakeholders, including senior colleagues and customersProactively and strategically manage relationships with stakeholders, influencing toward desired outcomes and pre-empting challenges or conflict in a partnership modelDevelop an understanding of the business context and the business strategy that impacts the priorities and needs of these stakeholdersWithin the team, work with other senior colleagues and workstream leads toward clarity on priorities, risks, opportunities and expectations around solutionsMasters degree in Business Administration or Information Science (or similar)
Languages: Fluent English (both written and spoken)Experience: 10+ years of work experience in Consulting, Business Transformation, Solution Architecture or a Corporate Knowledge Management functionStrong knowledge of / experience with business transformation, holistic solution design and development, knowledge management strategies and frameworksDesign Thinking and Top Down Thinking expertise desirableProject management skills and experience a plusChange management skills and experience a plusMeticulous attention to detailAbility to gather, analyze and report on data; develop insights, and follow through on actions to improve the quality and efficiency of KM service offeringsAbility to work confidently and independently in occasionally complex and ambiguous situations with minimal supervisionAbility to collaborate internally and externally with a strong partnership ethicAbility to prioritize, be agile and adapt to changing business needsStrong analytical and problem-solving skillsExcellent communication and collaboration skillsWhy Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Division Operations
Business Unit CTS
Location Mexico
Site INSURGENTES
Company / Legal Entity MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
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