.The Knowledge AI Support Project Manager will be responsible for overseeing the support & maintenance of both the Generative AI Knowledge-GPT (K-GPT) Service and the Machine Learning Universal Intent Determination Service (UIDS). This role requires a strong understanding of AI and machine learning technologies, excellent project management skills, and the ability to collaborate with cross-functional teams to ensure the successful delivery and operation of these services. You will be responsible to ensure the operational success of the Knowledge AI Services. These services drive key HPI AI Support initiatives and channels and will be deployed across multiple platforms including product platforms such as HP's flagship AI PC's to enable Ai Conductor, across HP Employee Desktops to simplify Printer support, within the HP Virtual Assistant to support customers. In addition, the Machine Learning solution is being deployed to quickly and accurately identify why customers are requesting assistance so that we can surface the correct information.**Key Responsibilities**:**Project Management**:- Develop and manage project plans, timelines, and budgets for the implementation and support of the Generative AI ChatGPT Service and the Machine Learning Intent Determination Service.- Coordinate with internal and external stakeholders to ensure project milestones are met and deliverables are completed on time and within budget.- Monitor project progress and provide regular updates to senior management and other stakeholders.**Service Implementation and Maintenance**:- Oversee the deployment and integration of the Generative AI ChatGPT Service and the Machine Learning Intent Determination Service into existing systems and workflows.- Ensure the services are properly configured, tested, and optimized for performance and reliability.- Develop and maintain documentation, including user guides, technical specifications, and support procedures.**Support and Troubleshooting**:- Provide technical support and troubleshooting assistance to users of the Generative AI ChatGPT Service and the Machine Learning Intent Determination Service.- Identify and resolve issues related to service performance, functionality, and user experience.- Collaborate with engineering and development teams to address and resolve technical challenges.**Collaboration and Communication**:- Work closely with cross-functional teams, including product management, engineering, data science, and customer support, to ensure the successful delivery and operation of our CS AI services.- Facilitate communication and collaboration between teams to address project challenges and ensure alignment on goals and objectives.- Conduct regular meetings and status updates with stakeholders to keep them informed of project progress and any issues that may arise.**Continuous Improvement**:- Monitor and analyze service performance metrics to identify areas for improvement and optimization