.**Job Description**:You define specific strategic objectives and deliverables to support larger BPD objectives and priorities.**Additional Job Description**:The Knowledge Management and Training Lead supports GBS PS Ramos, São Caetano and Manila Shared Service Center operations in training and knowledge management.This is a key position to the success of the Shared Service Centers Operations as it is expected to identify, collect, synthesize, organize and manage Knowledge & Training content in support of business units across the enterprise.**In the Knowledge Management responsibility**:Be the administrator & publisher, encouraging correct and widespread usage of the knowledge tool.- Manage the tool as Knowledge Manager (administrator & publisher role)- Create guidelines for tools usage as well as update frequency- Create templates for articles and Statement of Processes- Capture content development and reviews needs according to the Migrations and Continuous Improvement initiatives- Create\ Maintain user profiles and update them as changes arise- Perform User Acceptance testing for Knowledge Management tool changes- Publish articles making sure to audit the format and step by step process- Manage delinquent workflow documents in the approval process and reach out to authors, approvers and managers as needed- Work with IT to resolve system issues- Keep adequate management tracker for the posted content / material- Review the monthly Knowledge Management usage reports, discuss trends and improvements with the local leadership- Share feedback and ideas for improvements with the Global Team, in a regular basis- Assist Global Lead with special projects related to Knowledge Management (i.E. Prep content for Socrates Integration)**Training Sr Analyst **responsibilities **include communicating with Operations site leaders and Global Teams to identify training needs and mapping out development plans (for teams and/or individuals):- Manage, Organize, Plan and Delivery a robust training program for all business needs: Migrations