.What Success Looks Like In This RolePossibly under the direction of the Transition Management Manager 1 or Transition Director.The Knowledge Transfer Manager (KTM) is responsible for enhancing and managing the implementation of knowledge transfer and knowledge management within Unisys, starting with knowledge gathered during sales pursuits and new client onboarding/transition efforts. The Knowledge Transfer Manager's work includes providing day-to-day support and integration with Unisys' knowledge management practices and tools.In this context, "Knowledge Management" refers to the people-driven practices, processes, and technology used to (a) identify, capture, manage, share, and (b) abstract, (co-)generate, convert, innovate, and disseminate knowledge, which can be tacit or explicit.You will be successful in this role if you have:Ownership and management of the IT Service Tower knowledge as defined by client project needs, achieving accurate and timely updates that enable continual improvement.Opportunity to lead and drive improvements by integrating the Knowledgebase with automation tools and initiatives.Utilization of ServiceNow as the primary KB repository, employing ITIL and KCS methodologies among other industry best practices.Collaboration with a dynamic global team across multiple ITIL internal and external support teams.Management of Knowledgebase Articles (or other appropriate knowledge capture repositories) across multiple clients; research knowledge requirements; generate reporting and communicate with key stakeholders; proactively run small projects to support GDS' vision of optimal client and internal stakeholder user experience.Collaboration to help build a "One Unisys approach", a collaborative and knowledge-sharing culture that executes knowledge management mandates, strategies, and policies.Support and identification of agile and adaptive mechanisms for capturing knowledge based on best practices, industry trends, and lessons learned.Expected ExperienceExcellent communication skills in English and Spanish.Completed university degree.More than 5 years of relevant experience in knowledge management.Strong research and analysis skills.Experience in and ability to work with Knowledge Transfer/Management tools.Strong interpersonal skills to work collaboratively in a diverse environment.Exceptional organizational and coordination skills.Excellent written and oral communication skills in English.ITIL Certification desired.Experience with IT service transition/onboarding is a plus