L1 - Network Engineer

Incident Management & Problem ManagementReact to notifications from the tools or issues escalated by Level 1 support and perform diagnosis of the problem, escalating to onsite for physical work.Covers non-fault calls-related issues for DIF Network devices only.Respond promptly to client-reported issues and resolve them within the defined Service Level Agreement (SLA).Provide second-level diagnosis, which includes:Troubleshooting to identify the root cause of the issueGathering of logs and performing Root Cause Analysis (RCA)Identification of workarounds or resolution optionsCoordinating with the vendor to open a case, validate recommended workarounds or resolutions, and perform necessary actionsMonitoring results and verifying if the issue was resolvedProviding regular updates on the reported issue until it is fully resolved.Escalate hardware problems as necessary and replace defective components to ensure optimal equipment performance.Change and Release ManagementSupport during the launch of new systems and infrastructure projectsProvisioning requests, configuration assistance such as port activation, and other operational activitiesJob Type: Full-timePay: From Php20,000.00 per monthSchedule:8 hour shiftShift systemSupplemental Pay:13th month salaryBonus payAbility to commute/relocate:Jimenez, Misamis Occidental: Reliably commute or planning to relocate before starting work (Required)License/Certification:CCNA (Required)#J-18808-Ljbffr