**RH**:Héctor Hernández**Position: L2 Production Support Engineer****Location**: Mexico / Remote**Industry - Sector**:Financial Services - Banking**What you'll do?**- L2 Production Support**What you'll bring**:- Experience as a L2 support engineer- Good communication skills with ability to articulate the technical and functional aspects of development/production problem to help drive solutions with App Dev teams and senior stakeholders- ITIL Process experience with Service Mgmt., Knowledge Mgmt.,- Incident Mgmt- Hands-on experience in SQL (Pl/SQL)- Capable to analyze joint's, Store Procedures and triggers- Unix and Shell Scripting are mandatory.- Capable to monitor processes and scripts errors- Hands-on Read and Debug Code (Java or any OOP Language)- Skilled in Debugging and Troubleshooting. Ability to perform RCA**Soft skills**:Work Underpressure, Quality at work, Results Oriented**What can YOU expect in a career with Capgemini?**- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.- Capgemini offers a competitive compensation and benefits package.- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.**You will love this job because**- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.- Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.