L3 Application Support Analyst

Detalles del cliente Global, science-led, patient-focused pharmaceutical company.Descripción de la vacante Strong engagement, communication and stakeholder management skills, including excellent presentation and influencing skills.Experience in software maintenance/ help desk.Proven experience of working with complex integrated systems, using creative and strategic thinking to deliver exceptional results.Experience using Jira, Confluence and Service Management tools.Advanced English Level.Perfil del candidato Consultancy - Ability to identify and recommend appropriate solutions that fulfil the underlying needs of the end users.Gain and maintain knowledge of the system functionalities and the specific clinical studies configuration and architecture.Communication - with third parties on clarifying incidents, internal teams on incidents analysis, resolution and progress updates with third parties and end users.Ability to communicate in a clear and structured way, and with a high level of cultural sensitivity.Documentation - Proficient at documenting reported cases in a clear and structured way.Building resources for future handling of incidents.Oferta de empleo $50,000 - $60,000 gross salary + benefits above the law 100% Remote in Mexico.