.**Only CVs in English will be reviewed****About the Role**:In this position you will provide operation support for the underwriting process.Your key responsibilities are:- Build and maintain electronic files for incoming new issues on a timely and accurate basis to ensure that KPI standards are met for New Business and Case Processing.- Provide in force and pending case amount information on each life and assist underwriters with research on pending and in force amounts as required.- Handle case distribution process, conduct research to resolve case issues/problems as needed.- Performs customer service functions for clients including providing case status, noting/reporting transmission and system issues, and acts as a resource for workflow and procedural questions.- Supports the underwriting team in achieving metric goals through on time and appropriate completion of facultative new case triage, complex distribution, case set-up, and additional mail handling.- Ability to effectively navigate nuances in clients and product.- Maintains accurate in force review and selection in both Life Index and underwriting case records to support accurate risk selection and high-quality placement.- Responsible for understanding various technologies and workflow processes to report issues timely ensuring appropriate support and resolution can be taken.- Seek to review support team processes and workflow seeking improvements and streamlining.- Performs basic research of life index records as needed for informal inquiry requests, professional athletes and teams, high net worth applicants, etc.- Identifies and documents life index errors and placement issues and appropriately refers to team lead or underwriting analyst for correct to ensure high quality index and placement records.Customer Service- Communicate with clients regarding case status, quality of case information received, transmission issues, distribution problems and on procedural questions.- Maintain a strong team culture working as one team across multiple offices and assisting internal clients from any location.- Acts as the liaison to the Operations Team Lead and Underwriting Analyst to point out workflow changes, processing issues and continually improving the quality of the work.**About the Team**:The North American Life & Health Operations team is a service focused team that process facultative submissions for the Underwriting team and provides a first point of contact for our client's administrative needs.**About you**:**Education**:- Bachelor's degree or equivalent sector related experience.- Industry related course designations desired.- English is a must since you'll be working 100% of the time with Canada and USA Team.- French desired but not required.Professional background / Technical Skills:- Minimum 2 years of insurance industry experience, primarily in a reinsurance environment