Assists clients with placing label orders by providing information concerning label types, charges, suppliers, and order and release policies and procedures.
- Reviews work of lower-level customer service representatives as well as provides job training on all work-related functions of label policies and procedures.
- Maintains stock of standard labels by identifying need through inventory reports and placing orders with appropriate printers.
- Authorizes client label order cancellations and/or billing corrections by verifying requests and informing Accounting of cancellation.
- Assures custom labels comply with UL specifications by reviewing, correcting and authorizing client designs.
- Prepares and completes in-house printing/permanent issue number requests.
- Resolves client and supplier problems by investigating issues with concerned parties and relaying information.
- Completes client orders by processing label purchase and release requests which includes assigning control numbers, reviewing label designs, interacting with internal customers on label formats and material specifications as well as interfacing with clients and UL Field staff on label shipment, storage and control of UL labels.
- Maintains information systems by entering data regarding label orders, refunds, release orders, etc., into databases as well as filing and updating reference materials.
- Maintains supplier agreements, distributes information for the client orientation program and prepares Initial Product Inspection packages.
- Answers client questions regarding shipment status, address verification, label inventory, and UL mark clarification. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
- Higher Secondary Education plus prior experience of data entry and accessing data from databases and generally 3-4 years prior related customer service experience
- Has strong customer focus and effective customer service skills.Able to build and maintain good working relationships.
**What you'll experience working at UL Solutions**:
- **Mission**:For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
- **People**:Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
- **Interesting work**:Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
- **Grow & achieve**:We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
- **Total Rewards**:All employees at UL are eligible for bonus compensation. UL offers health insurance, grocery card. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.
**Learn More**:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.