With general direction, The Service Support Associate will act as the primary liaison between customers, Premier Service Providers, Regional Machining Center site management and Final Control product engineers as needed.
**Essential Job Functions / Responsibilities**:
**Job Function**
**Duties**
- Operational Support & Coordination- Responsible for emergency parts order execution and entry including price review, delivery, release and work scope/planning activities.
- Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates.
- Ensures all processes from quote, purchase and final documentation are accurately captured for future reference. Requires a full understanding of the Quality Management System and processes.
- May perform basic inventory transactions, including physical inventory processing, as instructed.
- Supply Chain Activity- Transacts basic buying and planning responsibilities using AXIOM and Oracle systems.
- Enters purchase orders handles transactional discussions to/with suppliers.
- Understands MSDS guidelines and practices and applies them to customer orders and requests as executed.
- Completes import and export compliance administrative paperwork.
- Customer Service- Ability to facilitate technical question and answers between customers, valve technicians, Emerson engineering resources and other stakeholders.**Professional Degree Requirements**:
- Basic education diploma required Associate's degree or higher preferred, in relevant field
**Experience Requirements**:
- Minimum of 2 years relevant, industry related work experience or an equivalent combination of education and experience
- Understanding or work experience with Fisher and Final Control products preferred.
- Strong (English) communication skills both oral and written
- Demonstrated ability to quickly learn proprietary systems
- Ability to prioritize competing demands
- Provide support outside normal working hours on various projects when necessary
- Proven skills in data extraction, manipulation and presentation
- Att ention to detail and critical thinking skills Ability to prioritize and multi-task effectively
**Technical Knowledge Requirements**:
Experience with Emerson Flow Controls in a Buyer/Planner or CODT/CDDT position highly preferred.
**Traits & Skills**:
- Strong organizational skills
- Strong interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Demonstrated capability to think critically to problem solve
- Strong attention to detail
- Knowledge of machining theory, and how it applies to valve repair
- Reading and understanding of machining drawings
- Attention to detail and accuracy
- Self-driven, proactive, dependable, and accountable Effective oral and written communication skills
**Job Competencies**:
- Communicates Effectively
- Action Oriented
- Drives Results
- Customer Focus Collaborates
**External Stakeholders**:
Third Parties and service suppliers (indirect, agencies, etc.).
**Internal Stakeholders**:
- Functional Managers in the US.
- Local functional leaders and managers in Mexico.
- North America Service Organization team.
- Regional Machining Centers.
- Premier Service Providers
**Work Environment / Conditions**
- Closed office environment - manages confidential files and conversations.
- Regular lighting and office ergonomics.
