.**Job Details****Manage Operational performance 40%**- **Lead a team of 8-10 billers**:- **Expertise in managing functions for Billing, Credit Rebill, Dispute Resolution and Invoice Uploads**:- Identify and assess complex problems for area of responsibility- Ensure smooth process migrations, identify potential process risks, establish mitigation/control plans, and monitor the impact- Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics- Ensure accuracy of outward-bound invoicing- Put in place preventive and corrective actions for erroneous Billing- Alignment to strategic direction set by senior management when establishing near-term goals- Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management- Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals- Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management- Ensuring the team completes billing requirements to meet daily and month-end deadlines- Ensure regulatory requirements, Internal Controls, and Policies and Procedures are followed- Ensure timely monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits- Lead through transitions and increase organizational performance driving and embedding many competing initiatives**People Management 35%**- Manage Billing Analysts- Build high performing team and foster an inclusive environment- Accountable for performance management, talent development and succession planning- Coordinate activities of team members engaged in processes and sub-processes to deliver- Monitor Productivity and Efficiency of teams on a periodic basis**Stakeholder Management 15%**- Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity- Work closely with relevant stakeholders to drive the process strategy- Support queries related to Billing disputes, Third Party Portals- Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard- Close communication and partnership with Internal Audit teams as well as Group External Auditors- Responsible for business escalations and provide active resolutions**Drive Process Improvement Strategy 10%**- Drive the defined process initiatives**Education, Experience, Skills**- Bachelor's/Master's degree in Accounting, Finance or Business Administration.- Continuous improvement training (e.G