**Who is DigitalOnUs by TechMahindra?**At DigitalOnUs by TechMahindra we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: "work smart and play hard"Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker, SAP and Google Cloud.We're looking for a **Lead-Business Enablement****Location: Mexico- remote****Job Responsabilities**- **Bachelor's degree in Computer Science, IT, Mathematics, or related field preferred**:- **8 years + Support Management experience, good communication skills with a technical background & insight into ITIL processes specifically change & release management in an agile environment**:- **Extensive relevant experience in either an internal or external support engineering role, or similar, with highly advanced technical knowledge in assigned specialism**:- **Exceptional experience in customer facing roles**:- **Extensive managed service experience with modern technology understanding including cloud service, virtual networks/systems**:- **Considerable experience working virtually in a globally-dispersed team**:- **Considerable project management, financial management, supplier management, and stakeholder management experience in an engineering / support environment**:- **Proven experience adhering to strategic operational plans and translating them into actionable roadmaps****Ideally, you'll also have**- **Experience working with ServiceNow or similar tool.**:- **Experience working Agile/Scrum environment preferred.**:- **Experience working in Dev Ops organizations preferred.**:- **Experience in a professional services industry preferred.**:- **Experience working in TFS and TFS Release Management is preferred.**:- **Project management certification is preferred (PMI/CAPM or PMP, PRINCE2).**:- **Familiarity with ITIL v2 or 3 would be advantageous****What you can expect from us**At DigitalOnUs by techmahindra what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers.- Work with some truly remarkable IT engineers, architects, specialists and more.- We're growing at a phenomenal pace and we'd like some company.- Hear your voice, nurture your talent and help you strengthen your foot print!- Benefits above the law- Mentorship, and opportunities to grow and learn