.Lead - Client Success Manager, FinTechDepartment: Customer Success ManagementEmployment Type: Permanent - Full TimeLocation: Mexico CityDescriptionNasdaq recently acquired Adenza.Division OverviewCustomer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.Team and Role OverviewAt Nasdaq, our Customer Success Management practice is dedicated to delivering exceptional services to our valued customers. We aim to elevate overall customer satisfaction, setting our products and services apart in the market. Our strategic vision involves substantial investment in this area, forming a key component of our commitment to empowering the global financial system. We are currently looking for a dynamic individual to fill the role of Customer Success Manager. Join us in contributing to a mature and high-performing customer success management function, driving continuous improvement and excellence.ResponsibilitiesYou will be acting as the main point of contact for customers based in LATAM (Brazil, Mexico, Colombia, Chile)Coordinate the services and efforts of the Nasdaq FinTech and partner with customers to align with their strategy, address burning issues, and mitigate risksWork closely with Sales, Customer Delivery, Customer Support, and Engineering to proactively manage relationships with customers.Vigorously evangelize and establish the Nasdaq's engagement model for allocated accountsLead business reviews/ executive meetings with customers to track current projects, explore new sales opportunities, and manage escalations where requiredAchieve and maintain a measurable improvement in customer satisfactionUnderstand the customer 'topology', and their goals, and determine ways in which Nasdaq could help to address these goals and strategies