.Lead - Client Success Manager, FinTechDepartment: Customer Success ManagementEmployment Type: Permanent - Full TimeLocation: Mexico CityDescription:Nasdaq recently acquired Adenza.Division OverviewCustomer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention.Team and Role OverviewAt Nasdaq, our Customer Success Management practice is dedicated to delivering exceptional services to our valued customers. We aim to elevate overall customer satisfaction, setting our products and services apart in the market. We are currently looking for a dynamic individual to fill the role of Customer Success Manager.Responsibilities:You will be acting as the main point of contact for customers based in LATAM (Brazil, Mexico, Colombia, Chile).Coordinate the services and efforts of the Nasdaq FinTech and partner with customers to align with their strategy, address burning issues, and mitigate risks.Work closely with Sales, Customer Delivery, Customer Support, and Engineering to proactively manage relationships with customers.Vigorously evangelize and establish the Nasdaq's engagement model for allocated accounts.Lead business reviews/executive meetings with customers to track current projects, explore new sales opportunities, and manage escalations where required.Achieve and maintain a measurable improvement in customer satisfaction.Understand the customer 'topology', and their goals, and determine ways in which Nasdaq could help to address these goals and strategies.Build strong relationships with the stakeholders (internal and external) to achieve the desired outcome.Accelerate the discovery of upsell opportunities within the portfolio of accounts and drive the discovery of cross-functional opportunities for adoption growth.Proactively seek ways of improving the services provided by the Customer Success team.Skills and Requirements:8+ years of experience in Customer Success, Account Management or Professional Services role within Consulting or SaaS organization, specifically for the capital markets or regulatory industries.Fluent in English and Portuguese (both written and verbal), any other additional languages would be advantageous.Experience in using Customer Success tools such as Salesforce, Planhat, Gainsight, PowerBi, ChurnZero, or others.Educated to degree level (or equivalent).Able to thrive in a dynamic, fast-paced, entrepreneurial, and ever-changing working environment with an emphasis on delivering solutions to meet our aggressive deadlines.Deep understanding of software development life cycles.Strong persuasion, argumentation, and diplomacy skills to manage and build consensus throughout the customer success department, its activities, and relevant stakeholders