**Description**
**Lead, Clinical Development Operations Analyst**
Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.
We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Our Clinical Development model brings the customer and the patient to the center of everything that we do.
We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you'll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals.
We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.
Discover what our 29,000 employees, across 110 countries already know:
**WORK HERE MATTERS EVERYWHERE**
**Why Syneos Health**
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture - where you can authentically be yourself.
Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with.
Why?
Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we're able to create a place where everyone feels like they belong.
**Job responsibilities**
- Responsible for driving efficiencies through business process and system improvements while providing systems support for end-users.
Develops and supports tools, processes, and best practices under the Business Unit remit in order to streamline and enhance productivity and educates internal team and business users as required.
Provides regular updates on progress including timelines, risks, and process changes.
- Develops and applies expert knowledge of systems, tools, and processes within the Business Unit.
Develops working relationships withs IT or other departmental analysts to support knowledge of systems and associated data.
Understands the organizations vision and goals to bring solutions to enhance reporting or recommending innovative solutions.
- Actively participates in special projects and initiatives that require a unique skillset and knowledge of the Business.
Maintains oversight for complex reporting for internal and external needs.
Identifies areas of improvement in data integrity, speed and automation.
Finds opportunities to streamline operations through data flows or workflow tools
- Provides assistance and leadership on projects which may include training, system enhancements, development, improvement and documentation of processes, testing, and participation and support of validation activities.
- Partners with business units and leadership to identify, interpret, analyze, clarify, and document business requirements and prepares recommendations based on analysis.
Strong knowledge of key systems to respond to reporting needs either on an ad hoc or routine frequency to provide oversight and decision-making information to key leaders.
- Serves as liaison between the department and the associated IT/Analytics dashboard teams.
Assists with solution design for new modules/ functionality and develop solutions independently.
Monitors data quality and raises issues and requests for improvements as needed.
Works with various technical teams to test and validate changes prior to production roll-out.
Communicates changes and trains new and existing users.
- Serves as the technical SME for Analytics Dashboards within the department providing guidance and feedback to Leadership.
Liaises with the internal IT team responsible for Resource, CTMS and Monitoring data to monitor data quality and to support process improvement.
Supports changes in the Business that require updates to the data and processing technologies.
Maintains various Databases supporting specific guidelines and calculations for metrics.
- May act as a leader to other team members, setting standards within the team.
Works independently but may also lead the work of others on large projects or work efforts.
Sets expectations for tasks and follows up to confirm work is completed on time and with quality.
- Uses effective customer-oriented communication skills to respond to end-users, management, and team promptly and within agreed upon timeframes, utilizing most appropriate method of communication based on urgency and type of information being communicated.
- Responds to end-user questions or requests by providing guidance, problem solution, or by contacting appropriate resources.
- Identifies issues for escalation and routes approp