.Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.Title And SummaryLead Content Strategy AnalystSummaryContent Strategy and Development (CS&D) provides the technical and operational information that customers and stakeholders need to do business with Mastercard. CS&D is committed to driving the business goals of Mastercard by maximizing the impact of content. We foster solutions to provide the right content, to the right stakeholders, in the right format, at the right time. We accomplish this goal by collaborating with business partners to understand customer needs and deliver timely, high-quality information in a wide range of media and languages.OverviewThis position involves creating and delivering technical content and publications about Mastercard products and services for our customers. The position involves performing all stages of the processes to publish technical content in online, mobile, and printed formats. It also includes researching, evaluating, selecting, and implementing new enterprise-wide processes and technologies.Are you passionate about technology and finding new ways of doing things that challenge the status quo?Do you enjoy finding new solutions for delivering digital content?Do you enjoy working on a team that interfaces with business partners across the globe?RoleWork with cross-functional teams and multiple Business/Product Owners to create original content and update existing technical content.Accountable for the successful completion of multiple high-quality projects within the technical writing function.Ensure updates are made to content in accordance to the CS&D writing standards.Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile.Provide excellent customer service to our business partners and customers.Author in XML or markdown, a tool utilized for content creation and editing.Publish technical content to multiple platforms and output types, such as PDF, HTML, Wik, and online help file generation.Gathering/analysis of requirements/information.Analyzing, gathering inputs, and participating in the design of process improvement solutions for the team's documentation.New hire training and peer mentoring