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**This is where you save and sustain lives**At Baxter, we are deeply connected by our mission.
No matter your role at Baxter, your work makes a positive impact on people around the world.
You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home.
For over 85 years, we have pioneered significant medical innovations that transform healthcare.Together, we create a place where we are happy, successful and inspire each other.
This is where you can do your best work.Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.RESUMEN - JOB SUMMARY:Esta posición llevará a cabo la evaluación, el procesamiento y la investigación de quejas de productos de Hill-Rom y sus subsidiarias para respaldar las actividades de vigilancia posterior al mercado.
El Especialista B, QA Global Complaints, debe poder comprender las alegaciones del cliente y documentar con precisión el resumen y los detalles de la investigación según corresponda hasta la finalización y el cierre del registro de la queja, así como coordinar algunas reuniones y la creación de informes.
This position will conduct product complaint evaluation, processing, and investigation for Hill-Rom products and its subsidiaries to support post market surveillance activities.
The Specialist B, QA Global Complaints, must be able to understand the customer's allegation and accurately document the summary and investigation details as appropriate until the completion and closure of the complaint record, as well as coordinate some meeting and reports creation.ACTIVIDADES PRINCIPALES Y RESPONSABILIDADES - ESSENTIAL DUTIES AND RESPONSIBILITIES:Otros deberes pueden ser asignados y, como parte de todos los deberes de trabajo, a los empleados se les confía una misión permanente de investigación e invención.
Other duties may be assigned and, as part of all job duties, employees are entrusted with a permanent mission of research and invention.- Administra el flujo de trabajo de eventos potencialmente reportables y procesa eventos potencialmente reportables dentro del software basándose en una comprensión de los riesgos asociados con el mal funcionamiento del producto.
Manages potentially reportable event workflow and processes potentially reportable events within software based on an understanding of the risks associated with product malfunction.- Asegura que los registros de quejas reflejen con precisión la denuncia, la investigación y la conclusión de la queja del cliente.
Ensures complaint records accurately reflect the allegation, investigation and conclusion of the customer complaint.- Trabaja de forma independiente y con diferentes funciones / sitios de la organización para resolver problemas complejos