Lead Cust Exp Specialist

**Join a team recognized for leadership, innovation and diversity**:
Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.

You will process orders and device activations for different customers ensuring SLAs are met.

You will assist other customer service associates with administrative duties, such as reporting for SAKON, Service Now platforms.

You will communicate with other departments such as Technical Support, Logistics, configuration team, CCAs, Mobility Admins, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, monitoring order status and resolving discrepancies.

**Key Responsibilities**
- Processing orders for strategic accounts and non-strategic accounts.
- Working on device Activations and troubleshooting for different carriers (Verizon, AT&T, T-mobile, Bell)
- Report creation and customer portal management for assigned accounts.
- Action escalations for order processing and wireless management.
- Administrative Support.
- Coordinate activities with CAAs for specific accounts.

**YOU MUST HAVE**
- High School Diploma, or equivalent.
- Technical knowledge specific to Enterprise Mobility business
- Strong Problem Solving, Analytical and Organizational skills.
- Strong written and verbal English skills.
- Proficient Excel
- Goal oriented, with the ability to handle multiple tasks.
- An ability to take initiative and work with limited direction
- Customer Service oriented

**WE VALUE**
- Technical knowledge specific to Enterprise Mobility business
- FWS knowledge (advanced)
- SAKON and SNOW knowledge (advanced)
- SAP Knowledge (Fundamentals)

**Additional Information**:

- ** JOB ID**:HRD221407
- ** Category**:Customer Experience
- ** Location**:Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt