Lead Cust Exp Specialist

Driving Infinite Possibilities Within A Diversified, Global OrganizationServe as the primarycustomer contact for your assigned portfolio of accounts and ensure allcustomer needs and expectations are met. You will respond to inbound customercalls and email regarding order inquiry as to ship dates, problems, orderchanges, repairs and RMA's. You will assist other customer service associateswith administrative duties. You will communicate with other departments such asTechnical Support, Logistics, Manufacturing, Regional Sales Managers, ProductManagers, etc., to resolve customer issues. You will support orderingprocessing including order entry, expediting orders, change orders, returns,monitoring order status and resolving discrepancies.
KeyResponsibilities Processing ReturnsCustomer InvoicingDeliver Forecast ReportsAdministrative SupportOrder ProcessingYOU MUST HAVEHigh School Diploma, or equivalent.4-5 Years of experience in a similar positionExperience providing shipment statuses and invoicing.Intermediate English skillsExperience using SAPWE VALUEExperience in microsoft office and doing reports.AdaptabilityAble to work as a team.Good communication skillsGood administration skillsAn ability to take initiative and work with limited direction#LI-Hybrid
Additional InformationJOB ID: HRD233353Category: Customer ExperienceRelocation Tier: Not ApplicableSecurity Clearance: Aviation Authority (FAA for US): Band: 02Referral Bonus: 3000Requisition Type: Standard RequisitionUS Citizenship: FLSA Statement: FLSA CODE: Nonexempt
#J-18808-Ljbffr