Coordinate with a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer requests regarding order inquiry as to ship dates, problems, order changes, repairs, and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Branch Managers, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process and follow orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes. Drive efforts to solve complex problems for the customer.JOB DUTIES:Order Processing.Order Follow up.Manage any type of order inquiry.Provide calls to customers, branches, and vendors.Fulfilment of customer order reports.Delivers highest quality of customer service to ADI customers, branches, and vendors.Must be able to function in a team environment and be able to effectively communicate with other team members and supervision.Must be self-motivated and willing to cross-train and assist in other areas as required.YOU MUST HAVE:1 year at minimum of experience in Customer Service/Support.A high attention to detail.Self-Motivation.Strong customer service, organization, and multi-tasking abilities.Proficient in Excel, Word, Outlook, and Salesforce.WE VALUE:Ability to learn quickly and think outside the box.An ability to work as a team player.A commitment to discovering ways to improve service.WHAT'S IN IT FOR YOU?:Resideo's benefits above the Mexican law.ABOUT US:Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking#J-18808-Ljbffr