**Job Description Summary**: Come join the CF34 team! The CF34 platform has 3 engine models, more than 800 customers and over 6,000 engines flying. It's also the only Aviation program fully supported by GEIQ: mechanical design, performance, controls, repair analysis, C&A, PDE, PSE and systems.
The CF34 Product Support Engineering team has ownership across the -3/-8/-10 engine lines covering from fan blades and bearings to fuel systems and vibe diagnostics, it's a great place to increase your systems thinking and a career accelerator
The CF34 Product Support Engineer will provide technical support and leadership to a cross-functional team to maintain the fleet reliability, safety, cost of ownership, customer responsiveness and services contract profitability. In this role you will be responsible for specific hardware/component installed in our engines, solving problems directly for the customers and communicating with the regulatory authorities and the GE internal customer/engineering team
**Roles and Responsibilities**
- Identify field issues, bring them to leadership's attention (leading indicators), drive technical solution and implementation through the tollgate process (Systems tech Review, TG 3/6/9, PCB)
- Provide technical recommendations to customers via Salesforce inquiries/Departure records on assigned ATA codes
- 24/7 availability to handle Aircraft on Ground (AOG) requests via Salesforce
- Develop and implement field plans with inputs from team experts to meet technical requirements of assigned components and systems
- Lead root cause investigations using the Commercial Field Problem Resolution guide & TOPS8D, and bring them to technical/program and regulatory (FAA, Transport Canada, etc) reviews for closure
- Support the CF34 MRO network to define and follow up investigative overhaul/inspection workscopes
- Prepare and present at Customers monthly conference calls and annual face to face operators' conferences
- Ensure Lessons Learned are properly documented in DRB, Fleet technical forum, Fleet & PSE tech community, etc
- Bring the customer perspective to the Life Cycle/Systems Engineering team
- Act as liaison between CF34 customers and internal GE engineering groups
- Travel availability to address field investigations in person at MRO locations, customers' facilities and/or airframer sites
- Meet and/or exceed the established Services engineering responsiveness targets
- Lead and execute efforts to reduce Significant Events (SEs), Unscheduled Engine Removals (UERs), Delays and Cancellations (D&Cs) and Unscheduled Shop Visits (USVs)
- Lead development of effective maintenance actions to increase CF34 reliability through Service Bulletins and Engine Manual updates
**Required Qualifications**
- Experience in Aircraft Turbine Technologies
- BS degree in Mechanical, Electrical or Aeronautical Engineering
- Proven knowledge/experience working with Aircraft Engine hardware/components
- Demonstrated ability in working with multidisciplinary teams (design, repair, systems, shops, customer technical programs)
- Demonstrated interpersonal and team working skills
- Self-driven, goal-oriented, independent, good problem-solving skills
- Effective written and oral communication skills in English and Spanish (any additional language is a huge plus)
- Presentation Skills: ability to communicate with technical leadership
- Capable of reaching out to technical coaches and mentors for guidance
- Demonstrated ability in establishing common goals and objectives
**Desired Characteristics**
- Experience in Aviation engines field problems resolution
- Experience in Engine manuals structure
- Knowledge in Aircraft/engine interface field issues resolution
- Knowledgeable in TOPS8D methodology
- Knowledgeable of Departure Records activity
- Knowledgeable in Weibull life data analysis
**Additional Information**:
**Relocation Assistance Provided**:No
