Application Deadline: As soon as possible- Workplace: Hybrid Position- Location: Apodaca, MX, N.L. 66600- Contract Type: Full-Time- Employment Type: Regular**What is the job about?**
The purpose of the Lead Order Execution Specialist job in Grundfos is not only to ensure the efficient execution of spare parts orders in the Americas region but also serve as a mentor to new employees joining the team. They are responsible for training new team members on the procedures and standards followed by the team in Grundfos, ensuring consistency and quality in the execution of orders. By providing training, the lead specialist can assist new employees achieve higher levels of competence, reducing the learning curve and ensuring that the team can meet customer expectations for timely and efficient delivery of orders.
**Your main responsibilities**:
Manage customer service complaints in aftersales securing delivering of spare parts towards customers within America by being accountable for following processes/tasks:
- Handle CIC tickets submitted by CSSC teams in the region and ensure timely resolution or escalation to meet customer service standards.
- Assist customers with order tracking and supply chain issues to maintain customer satisfaction, by also troubleshooting EDI issues.
- Proactive SAP housekeeping to improve supply chain efficiency and enhance customer experience.
- Collaborate with the Center of Excellence team (CoE) to improve supply chain management and optimize processes.
- Handle return stock from customers according to Group Policies and working with stakeholders towards improvement of the return process.
- Facilitate close collaboration and problem solving between CSSC, Global Logistics, forwarders, and stakeholders globally to ensure efficient order execution.
- Attend to ad-hoc tasks from line manager or functional teams.
- Participate in Daily Action Meetings with the 3PLs and track key performance indicators while identifying root causes and escalating to CoE if necessary.
- Coordinate the inbound process, resolve issues, follow up with suppliers and convert purchase/stock transport orders for buy to order materials.
- Work together with our DC planning colleagues towards resolution of stock discrepancies and reconciliation.
- Be the trainer of new employees entering the team as being the lead specialist.
**Your background**
We imagine that you have:
- Bachelor's degree in supply chain/Logistics or commercial management plus 3-5 years of experience of working with ERP SAP ERP/CRM/BW
- 3-5 years of experience of Customer Service and/or working experiences for/with a 3PL.
- Highly developed communication skills in English.
- Experience from working in an international company.
- Relation & networking skills
- Knowledge of the Courier Express and LTL transportation business is essential
**What's in it for you?**
What are your goals? Here at Grundfos it's our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you'll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You'll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other's cultural horizons.
In addition, your day-to-day benefits include:
- Flexible working hours; up to 3 days' paid leave for volunteering
- Annual bonuses, internal well-being consultants and programmes, engaging team buildings
- Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly
- Long-term career development with regular dialogue, as well as continuous learning and development opportunities.
**Do you want to learn more?**
If this job sounds appealing, please send your resume by clicking "Apply".
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**We look forward to hearing from you.**
**About Grundfos**
Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
**An inclusive team**
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners - however you identify and whatever your background is.