.Time left to apply: End Date: December 31, 2024 (30+ days left to apply)Job requisition ID: JR1100In the middle of the energy transition, businesses and governments are faced with significant challenges. But the pace and scale of change mean every decision is made under mounting pressure. Now, more than ever, companies need reliable data, analytics and actionable insight.Company DescriptionWood Mackenzie is the leading global provider of data and analytics solutions for the renewables, energy and natural resources sectors. For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making.The role of the Product Specialist is to support the growth in sales (upsell, cross sell, retention & new business development) through understanding clients' workflows and providing comprehensive bespoke training to ensure that clients extract the highest value from Wood Mackenzie's research via an increase in both the number of users and their usage.Main ResponsibilitiesEngage directly with clients via training sessions and other activities to increase users, usage and support cross sell, upsell, retention and new business development.Build and maintain a strong network of relationships with key contacts across our user base to understand their roles and workflows.Demonstrate excellence in analyzing client needs, and creating tailored workflow solutions that maximize the value of Wood Mackenzie content to clients.Engage in commercially-focused client discussions to influence product, service and overall Wood Mackenzie business development.Show quantitative and qualitative measures of engagement and training effectiveness, both from a client and commercial perspective.Collaborate with Sales, Marketing, Research and Consulting teams to ensure consistent best-in-class servicing of our clients.Ensure a timely and comprehensive response to client needs.Demonstrate resourcefulness and creative approaches to increasing client engagement.Record and share all activities, information and materials with colleagues.Maintain a thorough working knowledge of Wood Mackenzie research offerings.Develop a reasonable knowledge of energy, metals and mining, chemicals and other commodities including the companies active in those industries.QualificationsExperience in a Product Specialist / Customer Success role within a B2B sales, data analytics or SaaS based solutions organization.Experience of developing a deep understanding of customer workflows and needs.Knowledge of the North America power market or the renewables sector would be an advantage, but not essential.Experience with Customer Success Platforms, SalesForce and Intercom is an advantage.A proven track record in collaborating with different internal teams to achieve commercial success.Passionate about delivering high quality service to customers and have a genuine interest in developing and growing themselves