.The Opportunity:Avantor is looking for a dedicated and experienced IT Support Lead Specialist. IT Support Specialist will support the planning, acquisition, installation, control, management, and maintenance of the organization's local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under close supervision to field incoming help requests by providing first level IT support and either resolve or escalate incidents in a timely manner. Provide updates within stipulated period and track open incidents till closure. Provide tech support by performing remote troubleshooting through diagnostic techniques and taking necessary steps to provide resolution, providing clear communication and customer support.This role will be a full-time position based out of Ciudad de Mexico, MEX.What we're looking for:Education: Degree in Computer Systems, Communications, and Electronics engineering.Experience: 3-4 years of experience providing IT Support.Bilingual (Spanish and English).CompTIA A+/Network+ is desirable.Who you are:Ability to travel up to 20% and work after hours.Customer-oriented, reliable, self-motivated, organized, detail-oriented, teamwork, and a quick learner.Outstanding customer service skills.Knowledge of Microsoft Outlook and MS Exchange environments.Knowledge of Windows 2K, 11, and Windows Server.Strong knowledge of PCs, Wintel, Software Center, SAP and Sovos interface, Networking concepts, Cyber Security familiarity, ServiceNow ticketing system.Strong Knowledge of Office 365 applications.Ability to prioritize multiple high-priority support requests and work independently.Professional maturity.Quality-oriented.Handle difficult situations and people.Prioritize tasks and meet deadlines.Ability to multi-task, troubleshoot, and adapt to changing environment and needs.How you will thrive and create an impact:Observe, monitor, and report violation incidents of Avantor Global Security Policy.Use Avantor IT ticket system to document assigned tasks and create new ones if necessary.Provide site and remote level 2 and 3 support for hardware and software applications.Assist the Corporate Support Team of Level 3 and Level 4, as necessary.Maintain IT Assets Inventory up to date using Avantor tools and manage electronic e-waste equipment.Comply with SLA (Service Level Agreement) parameters as established by Corporate in our Avantor IT ticket system.Propose, design, develop, implement, and support improvements in business processes using available IT tools.Perform network troubleshooting to isolate and diagnose common network problems.Install, upgrade, and configure network printing and software.Provide technical support onsite and to remote users via phone, remote software, email, and in-person.Resolve hardware and software issues at office, warehouse, and manufacturing environments.Maintain, support, and configure warehouse devices (Printers, RF Units, Terminals, etc.)