Overview:
**Job Description**:
- Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions
- Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions
- Continuously analyze current process, technologies, and vendors to identify areas of improvement
- Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs
- Train employees on both software and hardware, troubleshoot, and provide technical support when needed
- Develop and execute disaster procedures, and maintain data backups.
Job Requirements:
- Bachelor's Degree in a Computer/Information Systems major and 5+ years' relevant experience, OR 5+ years of experience in a technical support role
- PC/Laptop Installs, Moves, Additions, Changes, and Troubleshooting
- Help Desk Support
- Excellent Knowledge of Windows Operating Systems (Windows 10)
- Excellent Knowledge of MS Office Applications
- Working Knowledge of networking including VPNs and Wireless support
- Printer Support
- Third Party Application Support
- Mobile Phones & Devices including Apple iPhone and other iOS devices
- Audio/Video Setups
- Experience working closely with users, vendors, and all levels of management
**Formal education**:
- CompTIA A+ Certification or equivalent knowledge
- Other official certifications (Dell, MCP, CCENT \ CCNA, etc) will be an advantage
**Personal Competences**:
- Fluency in English speaking
- Excellent interpersonal skills
- Excellent analytical and communicative skills
- Result and customer orientation
- Excellent collaborative and teaming skills
- Detailed oriented and self-starter
- Ability to quickly adopt and learn new technologies
- Applicants with disabilities who meet the job requirements are encouraged to apply.
Pay Type : Salary