Lead Technician

**IMPORTANT COMPANY HAS AN IMMEDIATE NEED FOR**:**LEAD TECHNICIAN****Qualifications and Requirements**:- 4 years of experience in a technical help desk and/or call center position.- Bachelor's degree in a technology related field.- Excellent proficient business English - both verbal and written skills with the ability to communicate effectively.- Experience using internet and digital technical skills including advanced knowledge of HTML, CSS, Java and JavaScript.**Activities**:- Drive incident escalation and resolution with internal and external teams to deliver the expected level of service for the business.- Develop and maintain a functional understanding of the platforms and collaborate with the team and customers to provide top-level support.- Provide primary support for product integrations within the 6Connex proprietary platforms.- Document internal processes and procedures.**Competencies**:- Teamwork.- Focus on results.- Plan and Organization.- Communication.- Judgment.- Service attituded.**Considerations**:- Competitive salary: 45,000.00 nominal.- Full-time position with 100% payroll scheme.- Legal benefits.**Workplace**:This is a 100% remote position for residents from any state in Mexico.