.At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.Demonstrates basic knowledge for managing all facets of assigned team. Manages critical performance indicators, and provides guidance and coaching to reach company targets. Observes day to day interactions between front line employees/customers, and develops specific coaching plans to help frontline employees exceed goals. Manages multiple goals, objectives, programs, policies, and procedures in a business area gained through experience and training.**Key Responsibilities**:- Conduct performance reviews, evaluates employee potential, and recommend employee promotions, merit increases, or terminations- Manage team performance, and make recommendations/implement action plans to help employees succeed- Identifies and addresses training needs in all critical processes, procedures, and business rules including the most current and up to date sales/service processes depending on assigned team- Committed to creating and supporting an inclusive work environment and administering Human Resources guidelines and policies and resolves employee's issues and concerns regarding these policies- Effectively provide coaching, guidance, and feedback by practicing talk paths, expectation setting and sales techniques (when applicable)- Establish/communicate vision and mission messaging, job performance standards, and work procedures- Direct workflow of unit and assign job responsibilities according to unit goals, including the management of demand and capacity to ensure an exceptional, personal, and effortless customer experience- Develops strategies and objectives directed toward meeting unit goals, handling and resolving customer escalations, and exceeding customer expectations- Manage and lead front-line employees (Allstate/vendor partners) by creating a highly motivated and rewarding work environment using guidance, feedback recognition, empowerment, listening, valuing diversity, and acting as a role model for others**Education**:- 4 year Bachelors Degree (preferred)**Experience**:- 2 or more years of experience (preferred)**Supervisory Responsibilities**:- This job has supervisory duties.**Education & Experience (in lieu)**:- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.**Skills****Compensation**Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good
