At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. For more than 90 years, our innovative drive has kept us a step ahead of our customers' evolving needs.Job DescriptionDemonstrates basic knowledge for managing all facets of assigned team. Manages critical performance indicators, and provides guidance and coaching to reach company targets. Observes day to day interactions between front line employees/customers, and develops specific coaching plans to help frontline employees exceed goals.Key ResponsibilitiesEstablish and maintain production standards and measurement methods by aiding employees in interpreting information, understanding, and applying basic principles, policies, and procedures.Conduct performance reviews, evaluate employee potential, and recommend employee promotions, merit increases, or terminations.Manage team performance, and make recommendations/implement action plans to help employees succeed.Identify and address training needs in all critical processes, procedures, and business rules.Commit to creating and supporting an inclusive work environment and administering Human Resources guidelines and policies.Provide coaching, guidance, and feedback by practicing talk paths, expectation setting, and sales techniques (when applicable).Establish/communicate vision and mission messaging, job performance standards, and work procedures.Direct workflow of unit and assign job responsibilities according to unit goals.Develop strategies and objectives directed toward meeting unit goals and exceeding customer expectations.Manage and lead front-line employees (Allstate/vendor partners) by creating a highly motivated and rewarding work environment.Education4 year Bachelor's Degree (Preferred)Experience2 or more years of experience (Preferred)Supervisory ResponsibilitiesThis job has supervisory duties.Education & Experience (in lieu)In lieu of the above education requirements, an equivalent combination of education and experience may be considered.CompensationThe candidate(s) offered this position will be required to submit to a background investigation.Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo.You'll do all this in a flexible environment that embraces connection and belonging.Good Hands. Greater Together.Allstate generally does not sponsor individuals for employment-based visas for this position.#J-18808-Ljbffr
