.Company DescriptionFormed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, capital markets and treasury.Our solutions enable customers to deploy mission critical technology on premises or in the cloud. With our scale and geographical reach we drive valued solutions and opportunity for customers regardless of size or geography. Through our open, secure, and reliable solutions, we empower customers to accelerate growth, optimize cost, mitigate risk and continually evolve to meet their changing needs.A Truly global organization with offices in 42 countries worldwide, with an employee base of approximately 10,000 employees. We work with 9,000 customers, including 48 of the top 50 banks globally. Through our software, we're constantly stretching boundaries to do more for our customers. We are proud to be an organization where our vision, values and cultural beliefs are not just shared, but are lived by our people globally and where recognition is part of each and every day.**Job Description**:**Essential Duties and Responsibilities**- Resource Engage, planning, guide, co-ordinate and collaborate- Review and Assign requests/incident/audit/task to team resources.- Make sure all the required monitoring services in place for reporting about system HA and performance.- Interacts with business users and software vendors to troubleshoot installation and implementation issues.- Works with system administrators, DBAs and networking engineers to improve ongoing services delivery.- Develops and maintains detailed technical knowledge of the specifications, operation, and diagnostics of products while maintaining familiarity with competing products.- Organizes, produces, and reports on the progress of ongoing testing, trials, and evaluation of new products and services.- Analyzes existing workflow environments and assists with setting up and configuring new installations to fit into workflow models.- Works with team members and management to architect and support high availability platforms and automate failover to disaster recovery locations.- Other duties may be assigned.**Qualifications**:**Qualifications**:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Finastra ASP environment is a fast paced, 24x7 environment. Participation in an on call rotation is required.**Desired Education / Experience**:- 6-8 years total IT experience- 3-5 years of level2/level3 support experience in a fast-paced technical environment.
